Not bad Allied Telesyn
I have posted a few blogs ranting and raving about various companies (not as many as I should have). But when service it good, it should be raved about more.
UPS - you hit the top spot for service again. Allied Telesyn, you hit third behind sonicwall, as you only managed to persuade UPS to arrive after 2 hours, insetad of 20 minutes like Sonicwall did.
When I worked for Pizza Hut UK as a waiter and pizza maker they had loads of corporate messages all over the staff area. One has stuck with me for ages:
"A happy customer on average will tell 7 people. An unhappy customer tells 20 people and doesn't come back."
It really is the case that bad work is more talked about than good. A friend of mine called a bar the other day and asked if they "by any chance had found a scarf left the other night?" The sound of surpirse when they said yes - we get so used to bad service and people stealing things nowadays.
So well done Allied Telesyn. But most of all, well done UPS for doing the job yet again.
UPS - you hit the top spot for service again. Allied Telesyn, you hit third behind sonicwall, as you only managed to persuade UPS to arrive after 2 hours, insetad of 20 minutes like Sonicwall did.
When I worked for Pizza Hut UK as a waiter and pizza maker they had loads of corporate messages all over the staff area. One has stuck with me for ages:
"A happy customer on average will tell 7 people. An unhappy customer tells 20 people and doesn't come back."
It really is the case that bad work is more talked about than good. A friend of mine called a bar the other day and asked if they "by any chance had found a scarf left the other night?" The sound of surpirse when they said yes - we get so used to bad service and people stealing things nowadays.
So well done Allied Telesyn. But most of all, well done UPS for doing the job yet again.
posted by cdalby at
12:41 pm
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