There's users and there's users.

I've been taking a few service calls recently and I sometimes amaze myself just what can be fixed on the phone. it is often not as easy as that. There are a few basics that any user can be taught to help out. I wrote a whole article on keyboard shortcuts, so I'm going to post that in our forum http://forum.yellowpark.net. Please feel free to circulate to any users, in the hope that it makes our lives easier.