What is going on Cisco?
What is going on Cisco? I am now day 12 after reporting a faulty firewall on a support package, and still a replacement is not organised.
Am I wrong in thinking that a faulty firewall is a grade 1 network emergency? System down. Security barriers off. Open source access. Remind me what Cisco specialises in? Oh yes, security.
Its at times like these I have fond thoughts of the great experiences we have with Sonicwall. Once we found a fault on a sonicwall firewall. We lodged the complaint at 5pm. 9am the following morning, UPS delivered a replacement. Later we called to arrange collection of the faulty unit. 20 minutes later, the man in brown was buzzing our door. HOORAY! That is everything you want from the manufacturer of the most important piece of network kit.
Wise up Cisco. Customers need to be looked after.
Am I wrong in thinking that a faulty firewall is a grade 1 network emergency? System down. Security barriers off. Open source access. Remind me what Cisco specialises in? Oh yes, security.
Its at times like these I have fond thoughts of the great experiences we have with Sonicwall. Once we found a fault on a sonicwall firewall. We lodged the complaint at 5pm. 9am the following morning, UPS delivered a replacement. Later we called to arrange collection of the faulty unit. 20 minutes later, the man in brown was buzzing our door. HOORAY! That is everything you want from the manufacturer of the most important piece of network kit.
Wise up Cisco. Customers need to be looked after.
posted by cdalby at
12:29 pm
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