Note to vendor - I'm very, very satisfied, OK.

It feels to me as though evey major vendor is calling me for a satisfaction survey right now. Let me categorically tell you right now, so we can save you the expense of the market reasearch agency, I am very happy, OK.

I think I'm going to start grading the day by the number of satisfaction survey calls I receive. Well, today was a number 2!

Can you please start listening to customers when you are selling to them and concentrate on getting the order correct or the subscription connected/cancelled when asked. Half hearted hollow satisfaction surveys don't achieve any reality of feedback, especially when questions are loaded.

If the same effort was spent dealing with the customer at the point of sale, we would all be alot happier and you would know about it!